PhoneAFlight Pty Ltd (PhoneAFlight “we” or “us”) try to ensure that we only promote Travel Package that our customers will enjoy. We understand, however, that occasionally, this is not always the case. This policy sets out the circumstances in which PhoneAFight may provide refunds to our customers (“customer” or “you”) in respect of a specific Travel Package.
PhoneAFlight will provide an automatic refund where:
- We are required by law to do so;
- We have made a mistake in advertising a Travel Package that fundamentally misstates the product or service that is the subject of the Travel Package.
CIRCUMSTANCES THAT DO NOT QUALIFY FOR REFUNDS
The following circumstances DO NOT qualify for refunds:
- If you change your mind after you have purchased a Travel Package (for whatever reason)
- If the Travel Package experience did not meet your general expectations (for whatever reason)
- If you are unable to travel due to a medical condition or any other personal reason
- If you have had a dispute with the business or Airline on behalf of whom we are advertising the Travel Package.
- If you fail to board your flight and no show, the remainder of your journey will automatically be cancelled by the airline.
SUBMITTING A REFUND REQUEST
A request for a refund must be submitted via [email protected] All customers requesting a refund will be required to provide full particulars as to why they are not satisfied with the quality of the goods and services that are the subject of a Travel Package.
PhoneAFlight will verify the validity and veracity of some or all of the particulars of a request for refund by consulting with the relevant associates and airlines listed in the Travel Package. PhoneAFlight may also ask you (by phone or email) to provide additional information in relation to the refund request.
In circumstances where we believe that a request for a refund does not fall within the scope of this policy, is misleading, incorrect and/or deceptive or is otherwise invalid, PhoneAFlight may, in its absolute discretion, refuse a refund request. PhoneAFlight is under no obligation to provide you with reasons as to why your request has been refused. Please note: any fraudulent refund requests will be immediately referred to the relevant authorities.
REFUND VIA DIRECT DEPOSIT
The refund will be credited to your preferred bank account, according to the details provided by you during the refund request process. Any refund provided by PhoneAFlight is in no way an admission of liability by or on behalf of PhoneAFlight or the admission of any other fact in connection with any act or omission which led to the request for a refund being submitted by the member.
CHANGE TO POLICY
PhoneAFlight may change this policy at any time at our absolute discretion by posting the revised policy on this website. It is your responsibility to review the terms of this policy regularly. By using PhoneAFlights services you agree to abide by the terms of this policy.
Any feedback or questions regarding this policy should be emailed to [email protected]